What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. The types of Personal Information we may collect include:
⦿ Names
⦿ Addresses
⦿ Email addresses
⦿ Phone numbers
⦿ Business or company information relevant to our servicesWe collect

Personal Information in a number of ways, including:
⦿ Directly from you via our website https://www.mbsarchitectural.com.au/, email, phone or in person
⦿ Through forms, subscriptions, or enquiries submitted online
⦿ From publicly available sources and professional networks
⦿ Through cookies, analytics tools and similar technologies
⦿ From third parties where you have consented or where it is reasonable to do soWe collect your Personal Information for purposes including:
⦿ Providing our products and services
⦿ Responding to enquiries and managing client relationships
⦿ Delivering project information and updates
⦿ Marketing, communications and business development
⦿ Improving our website, services and user experience

We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use.

You may opt out of receiving marketing communications at any time by using the unsubscribe function or contacting us directly.

Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. These may collect information such as IP address, browser type, device information and pages visited.

You can choose to disable cookies through your browser settings, however this may affect website functionality.Sensitive InformationSensitive Information is defined under the Privacy Act and includes information such as:
⦿ Racial or ethnic origin
⦿ Political opinions
⦿ Religious or philosophical beliefs
⦿ Trade union or professional memberships
⦿ Criminal record
⦿ Health informationWe do not generally collect Sensitive Information.

Where it is necessary, we will only collect and use it:
⦿ With your consent
⦿ For the primary purpose for which it was obtained
⦿ Where required or authorised by law

Third Parties

Where reasonable and practicable, we collect Personal Information directly from you. However, we may also receive information from third parties such as consultants, project partners, or publicly available sources.

We will take reasonable steps to ensure you are aware of any such collection where appropriate.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Disclosure of Personal Information

We may disclose your Personal Information in the following circumstances:
⦿ To contractors, suppliers or partners who assist in delivering our services
⦿ To service providers such as IT, marketing or cloud storage providers
⦿ Where required or authorised by law
⦿ Where you have provided consent

Some third-party providers may store or process data overseas. Where this occurs, we take reasonable steps to ensure appropriate data protection standards are maintained.We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure. These measures include secure systems, restricted access, and industry-standard data protection practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

Data Security

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure. These measures include secure systems, restricted access, and industry-standard data protection practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

Data Retention

We retain Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting obligations.

Where Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it. In some cases, we are required to retain records for a minimum of seven years.

Access and Correction

You have the right to access the Personal Information we hold about you and request corrections if it is inaccurate, incomplete or out of date.To request access or correction, please contact us in writing.

We may require proof of identity before releasing information.We do not charge for access requests, but may charge a reasonable administrative fee for providing copies of information.

Maintaining Accuracy

We take reasonable steps to ensure your Personal Information is accurate, complete and up to date. We encourage you to contact us if your details change or if you believe the information we hold is incorrect.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology or business practices. The most current version will always be available on our website.

Complaints and Enquiries

If you have any questions, concerns or complaints about this Privacy Policy or how your Personal Information is handled, please contact us:
⦿ Email: hello@mbsarchitectural.com.au
⦿ Address: 7 Haymer Court, Braeside VIC 3195
⦿ Phone: 03 9580 7800

We will respond to your enquiry as soon as reasonably practicable. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.